Tuesday, May 19, 2009

eBay Policies and Counterfeits

As originally reported by Sports Collectors Daily the following changes are being made to add buyer protection to autographs:

Buyers and sellers shall work in good faith during the resolution process to determine that the item is not counterfeit.

If buyer and seller cannot determine that the item is not counterfeit, buyers are required to send the item back to the seller. Cost of return shipping will be paid by the buyer or eBay, unless both buyer and seller have agreed otherwise.

Covered claims that meet the conditions and are not excluded will count as a violation by the seller of our prohibited and infringing items policy.

If eBay determines the buyer is not acting in good faith, eBay may restrict or eliminate their ability to return items or make future claims.

Sellers shall not list, advertise, or cause that item to appear for sale, barter or trade, on any eBay Inc. web site or service.
My question: Why was this never part of the policy before AND do any of these changes truly change anything?


Ben said...

That's crap. Why should the buyer pay return shipping? You buy on ebay based on good faith alone, you don't have the option of inspecting before purchase.

For some reason, ebay gives all the power to the seller, which is not where it belongs. The seller has the upper hand from the beginning because it's a completely hands off buying process. Sure, buyer beware, but when you can't physically touch the thing you're buying it's just that much harder to know if everything's legit.

I've never been burned on ebay, but I've left negative feedback after a buyer didn't ship for a month and a half and never returned an email. When I left negative feedback, he whined to ebay who decided to investigate me instead of him. It was three years until I bought another item on ebay.

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