No it's not about a redemption (although I Have plenty of those also) its about a company named Pennzoni Display. Awhile back I was looking for a nice multi-slotted wood box, velvet or velvet-like lined, with a hinged lid to store and display some of my vintage cards.
A long-time advertiser in multiple hobby publications, when this purchasing need arose, I knew immediately who to turn to proving that print advertising as a tool for branding and product awareness still works.
I found what I thought I was looking for based on the website description despite enough specification and dimension information. before ordering I called to insure that the box was made of oak (as it appeared) and that it would fit top-loaded cards upright. I was told it did and proceeded to order.
Upon arrival of my purchase I found that the box was not made out of oak but instead pine with an oak stain AND it didn't fit top-loaders. I called to complain and they told me to send it back for a refund as they had no alternate product to substitute to serve my needs.
This is when the REAL headaches began. Despite prompt 3-day UPS Ground shipping, at my expense, 10 days later I still had not received a refund. I called, and they said it could take up to 14 business days. So, after waiting another week, and still not showing a credit refund to my credit card, I called again. And again and again and again. A total of about 8 phone calls. By this point I am really angry and demand to speak with the owner, who after 12 minutes of holding gets on the phone and ask me a rude tone as if I had slighted HIM, "What do you want?!?!"
I said, "Excuse me, I am a dissatisfied customer" and proceeded to explain what was going on. He said he would take care of it and pretty much hung-up on me.
3 days later I finally get a credit refund. For PARTIAL amount. I called back even more pissed asking for an explanation and to speak with the owner. Again he was very rude and proceeded to tell me there was a 40% restocking fee.
Whoa, whoa, whoa I said, "What are you talking about?!?" Suffice it to say things got ugly from there and I will NEVER, EVER buy anything from Pennzoni Display and I hope you never do either.
Pennzoni Display Sucks!